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RESERVATION & TOUR INFORMATION



RESERVATION AND DEPOSITS

All tour bookings require a deposit within 7 days to guarantee the booking. Balance of payment is due 45 days before departure on overnight trips & 30 days on day trips. We accept cash, cheque, Visa or MasterCard.


REFUND POLICY

No refunds on any Robin Hood Tours/Maxey Travel day trip. We will gladly try to rebook your spot, at which time your payments will be refunded.


CANCELLATION POLICY

All Deposits are non - refundable. We always keep a wait list to try to help re-book your spot. Cancellation Insurance is advised.


SEATING ON COACH


In fairness to all, there will be a regular rotation of seats as directed by the tour director. This rule applies to all. Regular stops will be made approximately every three hours for coffee & meals.


DEPARTURE TIME

Day Trips: A phone call will be made to you by a company agent about 2 weeks prior to travel with departure time and pick up location.

Multi day Trips: Departure times and location, baggage tags and hotel info will be sent by mail approximately 2 weeks prior to departure. Luggage: Limit 1 large suitcase per person to be carried under the bus and 1 small tote bag as hand luggage. Luggage service provided where available. Check trip inclusions for this info.


TOUR ESCORTS

Most tours are accompanied by an experienced tour director.


MOTORCOACH

Most tours use our own CHERREY BUS LINES INC. motorcoaches equipped with washroom facilities, reclining seats,
air conditioning and entertainment equipment. (DVD and CD players in most coaches)


ADMISSIONS, SIDE TRIPS & MEALS

Please check trip inclusions for each trip. Unused tour features are not refundable.


DEVELOPMENTALLY AND PHYSICALLY CHALLENGED TRAVELERS

All are welcome to travel with us but must be accompanied by a companion who is able to administer any necessary assistance. Wheelchairs/walkers maybe carried onboard the coach.


ACCOMMODATION

All hotels and motels used are rated first class. Accommodation requests are noted at booking. Every effort will be made to secure rooms to meet your requirements. Travel information will be sent 2 weeks before tour departure.


IDENTIFICATION

Passengers must ensure they have proper identification for any international travel. Canadian citizens must carry a valid Canadian Passport.

Canadian Landed Immigrants travelling to the USA must carry a valid passport with a valid non- immigrant visa. A valid Canadian PRC (Permanent Resident Card) is needed to return to Canada and must be in the person's possession before boarding the coach. Entry may be refused if a valid Canadian PR card cannot be produced.


SMOKING/ALCOHOL

Smoking and the consumption of alcohol is strictly prohibited on the motorcoach. Frequent stops are made for cigarette breaks.


TRAVEL INSURANCE


Be sure to inquire about our travel insurance. Medical, trip cancellation & trip interruption, are available separately, or as a package through Robin Hood Tours & Maxey Travel. For details concerning coverage, benefits, and exclusions contact one of our offices.


RESPONSIBILITY

Robin Hood Tours & Maxey Travel reserve the right to cancel or alter a tour at its discretion. Occasionally not enough interest is shown in a trip and we have to cancel. All payments will be refunded , should we have to cancel the tour.

Robin Hood Tours & Maxey Travel act only as the organizer of these tours, and cannot maintain responsibility for claims, losses, damage costs of expenses arising from personal injury, death, delay, inconvenience, loss of equipment or distress resulting from wrongful negligent acts, omission of travel suppliers, sickness, theft, weather, or any cause beyond our control, your failure to obtain necessary documentation or your failure to arrive at departure point on time; damage to, or loss of property.

Robin Hood Tours & Maxey Travel reserve the right to reject any person as a member of the tour at any time before or during the tour if the company deems his/her conduct to be detrimental to or incompatible with interest, harmony, comfort, or welfare of the tour. There shall be no further obligation, responsibility or liability on the part of our company. The tour operator reserves the right to make any changes before or during the tour for the comfort and enjoyment of all passengers. Acceptance of the ticket for tour or any deposit given to the tour organizer will represent an acceptance by the passenger of all the aforementioned conditions.
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